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Listening may be the least practiced and most important skill you can master.

I was a salesman in my past life. And in competing with five of the largest companies in a certain field, it was my turn to give my presentation. When I went up to the podium to present, my client started to attack, and made an accusation of my company and myself.

My mom would say to us when we were little, “If you don’t have something nice to say, say nothing at all.”

You ever notice in life, when you get in conversations with people in your family or good friends, that something will be said that’s hurtful or insensitive? Immediately, the natural thing to do is to respond, to react to what was said, and come back and protect yourself. And it’s said in the way of an attack.